✅ 1. What if a student loses their NFC/QR class card?

Answer:
If a card is lost, the student or parent should report it to the school administration immediately. The old card will be deactivated for security, and a replacement card can be issued quickly.

✅ 2. How does the smart attendance system work?

Answer:
Students tap their NFC/QR class card at the designated reader when they enter the classroom or school. The system records their attendance automatically and updates it in real-time.

✅ 3. How are parents notified about attendance?

Answer:
Parents receive instant SMS or online alerts if their child is absent, late, or leaves early. They can also log in to view detailed attendance reports anytime.

✅ 4. How does the payment management system help parents?

Answer:
Parents can easily track upcoming fee due dates, receive automatic payment reminders via SMS or email, and make secure payments online or through the school office.

✅ 5. Is my child’s data secure?

Answer:
Yes — WST System uses secure SSL encryption and strict data protection policies to keep all student information safe and private.

✅ 6. What happens if I miss a fee payment?

Answer:
You will receive automatic reminders to avoid late fees. If you still have an issue, you can contact the school’s accounts department for flexible solutions.

✅ 7. Can the system handle multiple children under one parent account?

Answer:
Yes — parents with more than one child at the same school can manage attendance and payments for all their children under one account.

✅ 8. Who do I contact for technical support?

Answer:
Please reach out to our support team via the Contact Us page, call us directly, or email us. We’re here to help you resolve any technical issues quickly.